What is your return policy?

Shoes can be returned, in clean and unworn condition, for full refund or exchange, within 30 days. Please return shoes in the original box to Custom Footwear Inc.
1306 E. Main Street, Mesa, AZ 85203. Your Birkenstock headquarters in Arizona. Include a return address and clear instructions on what action you want us to take.

I usually don't spend much on footwear. What makes Birkenstock special?

Think of Birkenstocks as a performance shoe, orthopedically designed and constructed to offer comfort and support that other shoes just can't match. Most sandals are made to last one, maybe two seasons at the most. Birkenstocks, on the other hand, are made to last a long time. Quality materials give Birkenstocks durability and long-lasting good looks. The repairability of Birkenstock footwear also extends the life of the shoes, making a sound investment even better. With proper care and maintenance you can make your Birkenstocks last for years. Birkenstocks are an investment for your feet.

Why do the soles feel so firm? Is there a break-in period?

Some people find Birkenstocks immediately comfortable. For others, it takes a few hours a day for a week or two to break them in. Be sure to flex the shoes a couple of times with your hands before you start wearing them. This softens the the foot beds and makes it easier to walk in your new shoes.

Although the shoes may feel rather rigid at times, remember that firm support is essential for the orthotic benefits of Birkenstocks. They will become more supple and the footbeds will adjust slightly to your feet. If you feet are unaccustomed to a contoured footbed, start gradually.

Do these shoes mold to your feet?

The Birkenstock footbed is made of resilient cork and latex that is precisely molded to create the best possible environment for your feet. As you wear them, they actually adapt to your feet and vice versa - which means that the more time you spend in Birkenstocks, the more comfortable they become. That's why most people become such loyal fans; they actually develop a relationship with their Birkenstocks.

Will Birkenstocks make my feet spread?

Birkenstock shoes will not give feet a new shape! Feet that have been squeezed in traditional shoes may resume their original shape, depending on the flexibilty of the individual foot. Many customers do find, however, that once they've experienced the comfort of Birkenstock footwear, they prefer this feeling to traditional shoes!

How long do Birkenstocks last? Are they guaranteed for any period of time?

While there is no guarantee, with proper care, Birkenstock footwear can provide years of comfort. Everything that goes into the shoe is top quality-from the suede, jute and cork of the footbed, to the leather, suede and nubuck used to create the uppers. The result is footwear that's an excellent value - comfortable and remarkably durable.

Are Birkenstocks repairable? How do I get them repaired?

We repair Birkenstocks. Every component of the shoe can be repaired or replaced (except the straps) to extend the life of the shoe. Repairs are available through our store.

* * * Arizona Walk Shop * * *

1306 E. Main Street
Mesa, AZ 85203
Phone: 1-480-461-1940
Fax: 1-480-461-3855
E-Mail: Arizona Walk Shop for Birkenstock Sandals

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